My garage door won’t open, what do I do?

August 21, 2013

You’re running late for work, you push the button on your garage door opener remote and nothing happens. What could be wrong? Many common garage door problems can easily be remedied with these do-it-yourself troubleshooting steps, but many others do require a garage door repair expert. As always, be careful when doing anything to or around your garage door!

  1. Your operator is not plugged in, or there is not power supplied to the outlet. This is a common issue that is frequently overlooked. Make sure your garage door opener is plugged into a working outlet. If you are unsure if the outlet has power, try plugging in another appliance to make sure the plug is working. Just recently we resolved a garage door problem caused by a blown circuit during a severe storm.
  2. Your photo eye’s connection is disrupted. Most garage door openers are equipped with photo eyes, which detect if a person or object is in the way of the door as it is closing.  If the connection between the sensors is disrupted, the door will stop closing to minimize injury or damage. Check to make sure there is nothing in the way of the photo eyes.  Occasionally the eyes can get dirty, so clean the eyes with a tissue. Photo eyes are electronic so make sure they don’t get wet.
  3. Your garage door torsion spring is broken. This is a very common problem with garage doors. The springs that help lift the door are rated for a certain number of cycles.  When the springs snap the motor can no longer lift the door on its own. You should not try to open the door if your spring is broken.  A garage door with a broken spring can be very dangerous and should be handled by an expert. We strongly advise having one of our garage door experts replace your broken spring.
  4. Your cables are snapped. When a torsion spring breaks, it releases a very large amount of energy and can seriously injure a person or damage a vehicle or wall. Very often when a spring breaks the cable will also break. If you see that the garage door spring is also broken see above.
  5. My remote or keyless entry will not work but the wall button does. If your remote or keyless entry are not working try changing out the batteries. Remotes usually out-live batteries and this may be a simple fix to your problems. If this still does not fix your problem then try to re-program your remote or keypad. If this still does not fix your problem then you may need to replace your remote or keypad. We carry most brands in our store and can get you a new garage door opener remote today.

If you are having a problem not listed above then please call our specialists at (800) 836-2924 and we will get your garage door running again as soon as possible,usually the same day. We pride ourselves on getting your garage door operating as swiftly as we can. Residential garage door repair, garage door installation, and garage door opener repair is our only business!